AŪRA PEPTIDES Refund & Return Policy Last Updated: March 18, 2026
At Aūra Peptides, we stand behind the quality of every product we ship. This policy outlines the terms under which we accept returns, process refunds, and handle order issues.
1. 365-Day Return Window
We offer a 365-day return policy from the date of purchase. If you are unsatisfied with your order for any reason, you may contact us within 365 days to request a return, exchange, or refund.
2. Return Conditions
To be eligible for a refund due to dissatisfaction, the following conditions must be met:
- Vial cap/lid must be fully intact and unopened. Products that have been opened, used, or show signs of tampering are not eligible for return.
- The product must be returned in its original, sealed packaging.
- Return shipping must be completed within 14 days of receiving return authorization.
3. How to Initiate a Return
To request a return or refund, email [email protected] with:
- Your order number
- Reason for the return
Once approved, we will provide return shipping instructions. Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the returned product.
4. Damaged or Defective Products
If your order arrives with cracked, broken, or visibly damaged vials, we will issue a full refund or free replacement — no return shipment required. To file a damage claim:
- Contact us within 30 days of delivery.
- Include your order number and a clear photo of the damaged product.
We will process your replacement or refund promptly upon verification.
5. Lost or Missing Packages
If your order is lost in transit with no delivery confirmation, we will reship your order at no additional cost. To request a reshipment, contact us with your order number and tracking details.
Important: Orders that show confirmed proof of delivery (e.g., carrier scan, photo confirmation, GPS delivery record) are not eligible for a refund or reshipment. If the carrier confirms delivery to the correct address, we cannot issue a refund or replacement for claims of non-receipt.
We review all reshipment requests on a case-by-case basis and reserve the right to decline requests that appear fraudulent or excessive.
6. Shipping Protection
If you purchased Shipping Protection at checkout, your order is covered against loss, theft, and damage during transit. Claims for protected orders are handled on a priority basis with a free replacement shipped immediately upon approval.
7. Exchanges
If you would like to exchange your order for a different product, contact us at [email protected]. Exchanges are subject to product availability. Any price differences will be charged or refunded accordingly. The same return conditions in Section 2 apply to all exchanges.
8. Non-Refundable Scenarios
Refunds and returns will not be issued in the following cases:
- Products that have been opened, used, or tampered with (lid/cap not intact).
- Orders with confirmed proof of delivery where the recipient claims non-receipt.
- Requests submitted after the 365-day return window.
- Requests deemed fraudulent or excessive upon review.
9. Contact Us
For any questions about returns, refunds, or reshipments:
Aūra Research 5700 NW 37th Ave, Miami, FL 33142 Email: [email protected] Website: tryaurapeptides.com
